1. Introduction
Pinsim Music. We value your privacy and trust. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, https://pinsimmusic.com/, and use our services. By using our website, you consent to the practices outlined in this Privacy Policy.
2. Data Collected
Data Storage Location
We are a Cyprus-based company with servers hosted in Germany. Our hosting provider, Hetzner Online GmbH, adheres to the EU/US Privacy Shield and ensures your data is stored securely and in compliance with GDPR regulations. For more details, see Hetzner’s Privacy Policy.
Registration Data
When you register on our website, we collect your username, email address, and any additional information you provide in your user profile. You can edit or delete your personal information at any time (except your username). Website administrators may also access and modify this data.
Purchase Data
To receive product support, you may need to provide your purchase codes. These codes, along with your user information, are stored to enable product downloads, support, and customer service.
Support Data
If you have a valid support account, you may submit support tickets via our third-party support platform. The information you provide will be sent to the Ticksy ticketing system, which is GDPR compliant. For more details, see Ticksy’s Privacy Policy.
Comments
When you leave comments on the website, we collect the information from the comments form, including your IP address and browser user agent, to help with spam detection.
Contact Form
Information submitted through our contact form is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US Privacy Shield. Submissions are used for customer service purposes only and are never shared with third parties for marketing purposes.
Google Analytics
We use Google Analytics to gather anonymous data on site usage. This helps us improve our website’s performance. If you prefer to opt-out, you can do so using the Google Analytics Opt-out link.
3. Cases for Using Personal Data
We use your data for the following purposes:
- User verification and identification during website use
- Providing technical support
- Sending updates and important information
- Monitoring account activity to prevent fraud and ensure security
- Customizing the website experience
- Ensuring smooth operation and administrative functions
4. Embedded Content
Our site may include embedded content such as YouTube videos or social media feeds. These third-party services may collect data about you, use cookies, and monitor your interaction with embedded content, especially if you have an account with them. For more information, review the privacy policies of:
5. Cookies
We use cookies to enhance your user experience. Cookies may be used for user preferences, shopping carts, and anonymized tracking data. You can disable cookies through your browser settings. For more details, consult your browser’s help section.
Necessary cookies include:
- cfduid: Used for Cloudflare security.
- PHPSESSID: Identifies your unique session on the website.
- Additional cookies for logged-in users are used for authentication and preferences.
6. Who Has Access to Your Data
If you are a registered client, your data may be accessed by:
- Our system administrators
- Our support team, when necessary for providing assistance
7. Third-Party Access to Your Data
We do not share your data with third parties except where necessary to provide the services you expect. Third-party providers include:
- Envato Pty Ltd: For validating purchase codes.
- Ticksy: For handling support tickets (adheres to Privacy Shield).
8. How Long We Retain Your Data
We retain support tickets, comments, and user information for as long as necessary to provide services. You can request the deletion or modification of your data at any time, except for information necessary for legal or administrative purposes.
9. Security Measures
We use SSL/HTTPS encryption to protect your personal data. In case of a data breach, we will take immediate action to secure our systems and notify affected users if necessary.
10. Your Data Rights
You have the right to request a copy of your personal data and to have it deleted, subject to legal or administrative obligations. If you request the deletion of all your data, you will no longer have access to support or related services.
11. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing your information.
12. Legal Disclosures
We may disclose your data in response to legal requests or if we believe it is necessary for fraud prevention or legal proceedings.
13. Amendments
We may update this Privacy Policy from time to time. Any changes will be posted here, and you will be required to accept the amended policy to continue using our services.