1. Overview
These Terms and Conditions govern your use of the Pinsim Music website (https://pinsimmusic.com/) and services. By accessing and using our site, you agree to comply with and be bound by these terms. Please read them carefully.
2. Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
Non-returnable Items
Certain types of goods are exempt from being returned. These include:
- Perishable goods such as food and flowers.
- Newspapers or magazines.
- Intimate or sanitary goods, hazardous materials, or flammable liquids and gases.
- Gift cards, downloadable software products, health and personal care items, and some other non-returnable items.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
3. Partial Refunds
We may issue partial refunds in the following cases:
- Books with obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Any item not in its original condition, damaged, or missing parts due to reasons not caused by us.
- Items returned more than 30 days after delivery.
4. Refunds Process
Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
5. Late or Missing Refunds
If you haven’t received your refund, please check your bank account again. Then, contact your credit card company, as there may be processing delays. You may also want to contact your bank. If after these steps you still have not received your refund, please contact us at [https://pinsimmusic.com/contacts/].
6. Sale Items
Only regular-priced items can be refunded. Sale items cannot be refunded.
7. Gifts
If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
If the item was not marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will issue a refund to the gift-giver.
8. Need Help?
For any questions related to refunds and returns, please contact us at [https://pinsimmusic.com/contacts/].